Politica de expediere
Order Processing
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All orders are carefully packed and dispatched promptly from our UK warehouse.
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Paid orders received before 2:00 PM (Mon–Fri) are usually dispatched the same day.
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You will receive an email confirmation once your order has been shipped.
Delivery Information
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We deliver across the UK using reliable courier services.
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Delivery times vary depending on your location and the shipping method selected at checkout.
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Please ensure your shipping address is entered correctly at checkout, as we are unable to make changes once an order has been placed.
Surcharge Areas
Some courier companies apply surcharges for deliveries outside of their standard service areas.
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Where possible, we will cover these additional costs for you.
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In cases where charges are unusually high, we will contact you to confirm if you wish to proceed with the additional cost or cancel your order for a full refund.
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We do not profit from shipping surcharges.
Lost or Delayed Items
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Most orders are shipped with tracking.
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If your order has not arrived within the expected delivery timeframe, please contact us at toolkingdomltd@gmail.com with your order number and we will investigate promptly.
Returns & Refunds
We want you to be completely satisfied with your purchase.
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You may return unused and unopened items within 30 days of purchase for a full refund.
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Return shipping costs are the responsibility of the customer, unless the item is faulty or damaged.
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If your item arrives damaged or incorrect, please contact us immediately so we can resolve the issue quickly.
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Refunds are processed to your original payment method once the returned item is received and inspected.
Delivery Restrictions
Free delivery applies to Mainland UK only. Unfortunately, the following postcodes do not qualify for free shipping:
AB31-38, AB41-56, GY, JE, PO (Isle of Wight), IM, TR, BT, FK19-21, PA20-78, PH8-44, IV, HS, KW, ZE.
📩 For any shipping or return queries, please contact us at: toolkingdomltd@gmail.com
