Privacy policy

Last Updated: 20/05/2024

At Tool Kingdom Ltd, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on www.toolkingdom.co.uk (the “Site”). By using our services, you agree to the practices described below.

Quick Summary

  •  We collect basic personal details (name, email, phone, address, payment details) to process your orders.

  • We share information only with trusted service providers (Shopify, payment processors, couriers).

  • We use cookies to improve your shopping experience and personalize offers.

  • You can access, edit, or delete your personal data at any time by contacting us.

  • We comply with UK & EU data protection laws (GDPR).

What Information We Collect

We may collect the following information when you interact with our site:

  • Contact Information: Name, address, phone number, email.

  • Order Details: Billing/shipping address, order history, payment confirmation.

  • Account Details: Username, password (encrypted).

  • Shopping Behaviour: Items viewed, added to cart, wishlist.

  • Customer Support: Messages and details you provide when contacting us.

  • Cookies & Usage Data: Device info, IP address, browser type, and site activity.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about purchases, returns, and support.

  • Improve our website and services.

  • Send you updates, offers, and promotions (if you opt-in).

  • Prevent fraud and ensure secure transactions.

Sharing Your Information

We only share your data with trusted partners to provide our services:

  • Shopify (our e-commerce platform)

  • Payment providers (to process payments securely)

  • Delivery companies (to ship your orders)

  • Analytics and marketing partners (to improve our services and offers)

We do not sell your personal information to third parties.

Cookies

We use cookies to:

  • Keep our site working properly (e.g., saving your cart).

  • Understand how visitors use our site.

  • Show you relevant offers and promotions.

You can control cookies via your browser settings, but some site features may not work correctly if disabled.

Your Rights (UK & EU Customers – GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data (where applicable).

  • Restrict or object to how your data is used.

  • Withdraw consent for marketing at any time.

To exercise your rights, email us at toolkingdomltd@gmail.com.

Data Retention & Security

We keep your data only as long as necessary to:

  • Fulfill your orders.

  • Comply with legal/tax obligations.

  • Resolve disputes.

We use secure systems, but no method is 100% risk-free. Please keep your account credentials safe and contact us immediately if you suspect unauthorized access.

International Data Transfers

As we use Shopify, your information may be stored or processed outside the UK/EU. Shopify ensures GDPR-compliant protections for your data.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

Tool Kingdom Ltd
📍 1 Shaftsbury Parade, South Harrow, Harrow, HA2 0AJ
📧 toolkingdomltd@gmail.com
📞 020 8265 2287