Refund policy

At Tool Kingdom Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return, your item must:

Be in the same condition as received – unused, with all original packaging.

Include the receipt or proof of purchase, such as your order number.

How to Return an Item

To start a return, please email info@toolkingdom.co.uk with your order number. Once your return is approved, we will send you the return address and instructions.

Please note: items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order on delivery and contact us immediately if you receive a defective, damaged or incorrect item. We will review the issue promptly and work with you to make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods

Custom or personalised products

Hazardous materials, flammable liquids or gases

Gift cards

Exchanges

If you wish to exchange an item, the fastest way is to return the original product and place a new order once your return has been accepted.

European Union – 14-Day Cooling-Off Period

For customers within the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason, without justification. The returned item must still meet the eligibility conditions stated above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@toolkingdom.co.uk